TERMS & CONDITIONS

Welcome to www.donnagroup.in. This site is owned and operated by DONNA GROUP . These Terms and Conditions will govern your use of the services and features of the Site. By using the Site, you signify your agreement to the Terms of Use and the Policies, whether or not you have read the same. Donna Group reserves the right to change the terms and conditions contained in the Terms of Use or the Policies from time to time and at any time, without notice and in its sole discretion. If DONNA GROUP decides to change the Terms of Use or the Policies, DONNA GROUP will post a new version of the Terms of Use and Policies on the Site and update the date specified above. Any change or modification to the Terms of Use and the Policies will be effective from the date such Terms of Use and Policies are uploaded on the Site. Your continued use of the Site following the modifications to the Terms of Use and Policies constitutes your acceptance of the modified Terms of Use and Policies. For this reason, you should frequently review these Terms of Use and the Policies, including their dates, to understand the terms and conditions that apply to the use of the Site.

Eligibility

Only persons 'competent to contract' as provided in the Indian Contract Act, 1872 are eligible to use this Site. However, parents or legal guardians may transact on behalf of minors i.e. persons below the age of 18 years. DONNA GROUP reserves the right to prevent any person from using the Site.

Your Account

Your information” is defined as any information you provide to us in the registration, buying or listing process, in the feedback area through email or other feature of the Site. DONNA GROUP will only accept content from you if you are a valid user of the Site. You will be responsible for maintaining confidentiality of your account, password, and restricting access to your computer, and you hereby accept responsibility for all activities that occur under your account and password. If you know or have reason to believe that the security of your account has been breached, you should contact us immediately at the ‘Contact Information’ provided below. If we have found a breach or suspected breach of the security of your account, we may require you to change your password, or suspend your account without any liability to DONNA GROUP. You agree that Your Information, is true, accurate, current and complete. You undertake to maintain and promptly update such information, to keep it true, accurate, current, and complete. Failure to do the same, will entitle us to indefinitely suspend or terminate your membership and refuse access to the Site.

License to use and Access

Subject to your compliance with these Terms of Use, we grant you a limited, non-exclusive, non-transferable, non-sub licensable license to access, and make personal and non commercial use of the Site. All rights not expressly granted to you in these Terms of Use, are reserved and retained by the Site and its affiliates. DONNA GROUP reserves the right, at any time, without notice, and at its sole discretion, to terminate your license to use the Site and to block and prevent your future access the Site.

Electronic Communication

When you visit the Site, send us emails or give us feedback, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Product Description

We attempt to be as accurate as possible in the description of products on our Site including its colour. However DONNA GROUP does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. The product pictures are indicative and may not match with actual products.

Any recommendations made to you by the Site during the course of your use is purely for informational purposes and for your convenience and does not in any manner amount to an endorsement of the product by DONNA GROUP or any of its associates.

Pricing Information

While we strive to provide accurate product and pricing information, pricing or typographical errors may occur. We cannot confirm the price of the product until you make the order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, DONNA GROUP shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is wrongly priced, DONNA GROUP may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and DONNA GROUP will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration or placing of order, or cancel the order and notify you of such cancellation. In the event that DONNA GROUP accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to DONNA GROUP dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your SAID ACCOUNT

Mode of Making Payments

Payments for the products available on the Site may be made in the following ways: Payments can be made by Credit Cards, Debit Cards, Net Banking, Cash on Delivery. Credit card, Debit Card and Net Banking payment options are instant payment options and recommended to ensure faster processing of your order.

You may not use the Site for any of the following purposes:

         Disseminating any unlawful, harassing, libellous, abusive, threatening, defame, harmful, vulgar, obscene, or otherwise objectionable material.Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.Gaining unauthorised access to other computer systems.Interfering with any other person's use or enjoyment of the Site.Breaching any applicable laws. Interfering or disrupting networks or web sites connected to the Site.

 

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. While ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

        To personalize your experience To improve our website To improve customer service

To administer a contest, promotion, survey or other site feature

To send periodic emails The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to? keep the information confidential.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

 
 
 
 
Cancellation, Return and Refund Policy

OUR GOAL IS TO ASSURE YOU COMPLETE STATISFACTION WHEN YOU PURCHASE FROM US.

The reason for we have NO RETURN POLICY because when we purchase products/goods from Manufacturer, we do in-house Quality Checking of each incoming

goods. We have engaged expert Quality Checker just to ensure NO Manufacture Defect, if any. So we do not ACCEPT product/good in Return, NOT Refund any amount in any manner.

a)  In case of Defective Goods, information need to pass to us within 4 hours after receiving goods. Once we received the damaged product within 6 days we will reviewed the damaged product received from customer and if it approved as damaged we will ship the replacement of product in 3 working day and if not availble with replacement Money will get transfer to the buyer .

b) No Cacellation : Order can not be cancelled, goods will be replaced against defective goods only.

c) In case of non-availability of same goods money will get transferred to buyer account within 7-10 days.

d) If customer paid twice for one transaction, the one transaction amount will be refunded via same source with 10 working days.

e) For cost of return of defective goods will be borne by company but material need to be send by buyer to pay basis.

For International Shipments, Custom Duty / Import Duty if charged, it has to be PAID by BUYER.

VAT/Custom Taxes and Import Duties are not in our control; it varies according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your Government.


Applicable Law

Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Mathura(UP), India.

Your Order will be confirmed after we receive the Payment and also the product availability status will be checked after receiving YOUR PAYMENT, there are chances, EVEN AFTER payment the product MAY NOT be available , we provide Easy Refund or Adjustment if that Case Occurs.

 

DELIVERY INFORMATION

All Products will be shipped within 7 working days . ( Except on Sundays & other Public holidays) .The Estimated Delivery Time is between 7 to 14 working days, however due to any bad weather conditions or in unusual circumstances it might delay. We keep our complete responsibility to inform our customers of the expected delay. Our Logistic Team is an effective source to provide hassle free and prompt services at all cost. A big thing that we have learnt in years, is the eagerness to receive a product by our customer and we completely respect that feeling.. If you face any challenges in tracking your consignment feel free to ask for assistance on info@donnagroup.in our dedicated logistic team will get back to you immediately. Shop with confidence at info@donnagroup.in and get surprised with our quick delivery services.

 

Domestic Shipping

We generally send all our domestic shipments by Well-known courier companies like FedEx , DTDC, Professional Couriers, Maruti Couriers , Tirupati couriers etc.We provide the tracking details as soon as we dispatch the products to the respective companies. However to help you for any delay or uninformed delivery, Feel free to contact us on . In case of unavailability of anyone to receive the package, generally all our courier companies will attempt delivery of your package for three consecutive business days. After this time period, the package will be returned to us. Any shipping fees incurred due to this situation, will be charged to you for our inconvenience.

International Shipping

We still not opted international shipping and working on it soon